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Experience true

Support

Our commitment to your success
doesn't end after implementation

– it's where it truly begins.

We've got you covered!

We may be based in Malvern, Pennsylvania, but our Loyalty Team’s reach covers the entire continental US. With a team made up of entirely US-based individuals, our Loyalty Team’s structure ensures maximized responsiveness and availability throughout all US timezones. 

Service stemmed from

Experience

AKUVO’s Loyalty Team is made up of a group of highly experienced advisors whose number one goal is to serve our customers make them ‘Ravin’ Fans’ of AKUVO and our products. 

Avg Years in Collections
0

A strong majority of the loyalty team comes from a collections-technology background. Our advisors alone have over 140 years of combined industry experience in their arsenal. In addition, each advisor has extensive familiarity in every facet of the AKUVO Platform to help alleviate any ‘heavy lifting’ from your team.

Helping create

Ravin' Fans

Don't take our word for it!

"The team at AKUVO has been amazing and attentive from implementation through go live, and we’re excited to continue working with them as the AKUVO Platform takes our collections department to the next level.”
Jeff Naessens - Former Collections ManagerFinancial Plus Credit Union
"The support has been and continues to be fantastic. I couldn't be happier to be on this platform."
Steve Plotkin - VIce President of CollectionsFAIRWINDS Credit Union
"This was probably the smoothest project implementation that I've ever been a part of. I really appreciate the effort and the time put in from the AKUVO team as they really made us feel valued with their personalized touch throughout the project."
Steele Davidson - VP of Quality AssuranceTrius Federal Credit Union
“We’re amazed by the efficiency we’ve gained across all areas of delinquency management, but especially within our specialty processes like bankruptcy...The team at AKUVO is fantastic to work with, and we are eager to see how much more we can accomplish together.”
Ashley Kemp - VP Lending & Collections Tuscon Federal Credit Union
"The support we've received has been nothing short of amazing, surpassing even our highest expectations"
Letty Kaufman - Director of Credit ManagementFirst Credit Union
"The advisors at AKUVO have taken us under their wing. They're exceptionally attentive, and through Managed Experience, anytime I have any tweaks or changes, they get right on it and get it done for us in a very timely manner."
Thomas Hankard - Director of Member ResolutionsPublix Employees Federal Credit Union
"Having managed experience is extremely advantageous for someone like me. It's invaluable to have AKUVO's experts assisting me with any post go-live items, particularly with configuration changes."
Courtney Creighton - AVP Loan Resolution
& Recovery ManagementSt. Mary's Bank
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301 Lindenwood Drive, Suite 330

Malvern, PA 19355

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