Are you a communicator creative team player ?
Join us as a Technical & Knowledge Base Writer !
AKUVO is focused on streamlining and automating day-to-day collections by predicting behavior, creating a better experience and providing insights to intercept delinquency before it begins.
The Technical and Knowledge Base Writer will be responsible for creating and maintaining quality content for AKUVO’s knowledge base library, converting complex ideas in a concise manner. This role will collaborate closely with cross-functional teams such as development, product management and customer support to gather information and ensure accurate and up-to-date content that is consistent with AKUVO’s brand voice.
Produce customer-facing content such as release notes and help documentation
Produce internal knowledge base and technical documentation
Disseminate technical information and complex ideas into easy-to-understand language for a non-technical audience
Work closely with subject matter experts across departments
Ensure that content is relevant to the customer and aligns with the needs and expectations of the target audience
Understand and implement the company’s brand voice
Act as an editor to ensure proper grammar and formatting
Skills and Experience
1+ year of technical and/or user experience (UX) writing experience
Strong written and verbal communications
Ability to understand and explain complex technical concepts
Strong team player with excellent problem-solving skills
Ability to work on multiple projects in a fast-paced, changing environment
Basic HTML/CSS knowledge is a plus
SaaS experience is a plus
Knowledge of the financial industry or relevant field is a plus